Warranty Policy

What's Covered

Our warranty covers defects in materials and workmanship under normal use, including:

• Motor and drivetrain failures
• Battery defects (capacity below 70% within warranty period)
• Electronic control systems and joystick controllers
• Frame and structural defects
• Charging systems and cables (supplied with product)
• Seat frames and adjustment mechanisms

What's Not Covered

• Normal wear and tear (tyres, brake pads, seat upholstery)
• Damage caused by accident, misuse, or neglect
• Damage from water or corrosion not covered by the product's IP rating
• Modifications made by unauthorised persons
• Cosmetic damage (scratches, dents) that do not affect function
• Batteries that fail after the warranty period

How to Make a Warranty Claim

1. Contact our warranty team: warranty@mobilife.com.au or +61 2 8001 6200
2. Provide your order number, product name, and a description of the fault
3. Attach photos or a short video demonstrating the issue
4. Our team will assess your claim within 2 business days
5. Approved claims: we will arrange repair, replacement, or refund at our discretion
6. We cover all shipping costs for approved warranty claims

On-Site Service (Metropolitan Areas)

For large items such as electric wheelchairs and heavy-duty scooters in Sydney, Melbourne, Brisbane, and Perth metro areas, we offer on-site warranty service where a technician visits your home. Contact us to check availability in your area.

Australian Consumer Law

Our warranty is in addition to the consumer guarantees under the Australian Consumer Law. If a product has a major failure, you are entitled to a refund or replacement. For minor failures, we may choose to repair the product. Nothing in this warranty limits your statutory rights.

Extended Warranty

Extended warranty options are available at the time of purchase for selected products. Contact us for details and pricing.

Contact

Warranty Team — MobiLife Australia
Email: warranty@mobilife.com.au
Phone: +61 2 8001 6200 (Mon–Fri 9am–6pm AEST)