Returns & Refunds Policy

Eligibility for Returns

To be eligible for a return, the item must:

• Be returned within 30 days of the delivery date
• Be in original, unused condition — not assembled, ridden, or modified
• Be in its original packaging with all accessories, manuals, and tags included
• Be accompanied by your order number or proof of purchase

Non-Returnable Items

The following cannot be returned:

• Items that have been used, assembled, or personalised
• Hygiene-related accessories (cushions, seat covers) once opened
• Items damaged by the customer
• NDIS-funded purchases where funding has already been claimed (contact us to discuss options)
• Products returned after 30 days

How to Initiate a Return

1. Email us at returns@mobilife.com.au or call +61 2 8001 6200 with your order number and reason for return
2. Our team will issue a Return Merchandise Authorisation (RMA) number within 1 business day
3. Pack the item securely in its original packaging and write the RMA number on the outside
4. Ship the item to our Sydney warehouse (address provided with your RMA)
5. Once received and inspected, your refund will be processed within 5–10 business days

Return Shipping Costs

• Faulty or incorrectly shipped items: We cover all return shipping costs
• Change of mind returns: Customer is responsible for return shipping costs
• We recommend using a tracked service — we cannot be responsible for items lost in transit

Refunds

• Refunds are issued to the original payment method (credit card, PayPal, bank account)
• Processing time: 5–10 business days after we receive and inspect the return
• Original shipping charges are non-refundable (except for faulty items)
• For Zip Pay or Afterpay orders, refunds are processed through those platforms

Faulty or Damaged Items

If your item arrives damaged or is found to be faulty within the warranty period:

• Contact us within 48 hours of delivery for damaged items
• Include photos or a short video showing the damage or fault
• We will arrange a free replacement, repair, or full refund — your choice
• We cover all associated shipping costs for faulty returns

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. If a product has a major failure you are entitled to a refund or replacement. If the failure is minor, we may repair or replace the item.

Contact Us

Returns Team — MobiLife Australia
Email: returns@mobilife.com.au
Phone: +61 2 8001 6200 (Mon–Fri 9am–6pm AEST)
WhatsApp: Chat with us