Privacy Policy

1. Who We Are

MobiLife Australia Pty Ltd (ABN 12 345 678 901) ("we", "us", "our") operates the website at mobilife.com.au. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and delivery address (when placing an order or making an enquiry)
• Payment information (processed securely via third-party payment gateways — we do not store card numbers)
• NDIS plan details (only when you voluntarily provide them for funding assistance)
• Browser type, IP address, and pages visited (via cookies and analytics)
• Communications you send us via contact forms, email, or phone

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders and deliver products to you
• Send order confirmations and shipping updates
• Respond to enquiries and provide customer support
• Assist with NDIS funding applications (only with your consent)
• Send promotional emails (only if you opt in — you can unsubscribe any time)
• Improve our website and services through analytics
• Comply with our legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Delivery partners (to fulfil and ship your order)
• Payment processors (Stripe, PayPal — for secure payment handling)
• Email service providers (for transactional and promotional emails)
• Analytics providers (Google Analytics — anonymised data only)
• Legal authorities (if required by law or court order)

5. Cookies

We use cookies to maintain your shopping session (cart contents), remember your currency preference, and analyse site traffic. You can disable cookies in your browser settings, but this may affect site functionality including your shopping cart.

6. Data Security

We use SSL encryption on all pages, and store your data on secure servers. Payment data is handled exclusively by PCI-DSS compliant payment gateways. We retain order data for 7 years as required by Australian tax law, and delete all other personal data upon request.

7. Your Rights

Under Australian Privacy law you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. International Transfers

As a worldwide shipping company, some of your data (such as delivery address) may be shared with international courier partners. We take reasonable steps to ensure these partners protect your information.

9. Contact Us

For privacy-related enquiries or to exercise your rights, contact our Privacy Officer:

MobiLife Australia Pty Ltd
Email: privacy@mobilife.com.au
Phone: +61 2 8001 6200
Address: Sydney, NSW, Australia